Refund policy

No Returns or Exchanges Policy

Due to the nature of our products and our commitment to maintaining the highest standards of safety, purity, and hygiene, all herbal products and wellness items are final sale. This includes herbal teas, tinctures, supplements, whipped shea butters, spiritual products, and any other consumable or topical items.

Because these products are handcrafted in small batches and designed for personal use, we cannot accept returns or exchanges once an order has been shipped. This policy ensures that every customer receives products that have been handled with the utmost care and have never been opened, used, or resold.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can assist you. Please contact us at purplelotuswellnessllc@gmail.com.